You can use your phone’s cellular data to create a WiFi hotspot. You can then connect a computer or other device to this hotspot to access the internet. Here are instructions on how to turn on your hotspot:

1) Open Settings. On most phones, you swipe down or up to open all apps and find settings. (Usually has the picture of a gear.)

2) Tap the Network or Connections option

3) Select Hotspot & Tethering option

4) Turn on Mobile Hotspot

5) Follow the instructions to customize

Access Wireless is excited to announce that we are upgrading to a nationwide GSM LTE 4G/5G network! Visit

accesswireless.com/support/coverage-map

to enter your address and check your specific coverage. Look at the symbols by the LTE coverage to confirm your specific outdoor, in-vehicle, residential building and commercial building coverage.

If you’re bringing your own device, your device must be GSM LTE compatible and: has not had its operating system altered or modified in any way; has met or completed all financial and contractual obligations or commitments with original carrier; has not been reported as lost or stolen, or fraudulently obtained; Existing customers:

Call 866-594-3644 from a different phone than your existing Access Wireless phone to have an agent place the new phone on your account.

New customers:

If you have confirmed you have a compatible phone, you can use that device once you have become an approved customer.

Connecting to our network: Sometimes, phones get out of synch with the wireless network. Try turning your phone off, waiting 10 seconds and then turning back on. This allows the device to establish a new connection with our network. You should also check for any software updates that may need to be loaded to your device. If that does not fix your issue, you can try a reset of the device. This reset will NOT affect your call log, pictures, contacts, messages, etc. It will only force needed updates and re-program your device to refresh it.

For GSM LTE Phones Only

Go to Settings >Network> (you may have to open up Advanced options) Mobile Network > Preferred Network Type and select LTE. (If none of these options are present, select Automatic or Home)

Go to Settings> Network> Networks and select Access Wireless if not already selected.

Turn the phone OFF and then back ON.

Go to Settings> Network> Network > and confirm Access Wireless.

iPhone Network Reset (Manually):

Go to Settings > General and scroll down and tap Reset, then tap Network Reset Settings.

If prompted, enter your iPhone password and confirm the reset.

Wait for the phone to complete the reset process.

Please check the following to make sure they haven’t been damaged (crushed, cracked, corroded, frayed, liquid damage)?

PHONE

Charging port on phone (usually located on bottom half of phone)

Metal contacts on phone (located under the back cover, usually above ESN label; metal contacts on phone touch battery contacts)

BATTERY

Metal contacts on battery (located under back cover; battery contacts touch metal contacts on phone)

CHARGER

Charger cord

Charger plug (that inserts into wall outlet)

Metal piece on end of charger cord that inserts into phone

Yes! Customers may purchase an upgraded handset on AccessWireless.com

No. The phone provided by Access Wireless may vary by manufacturer and model and are dependent on inventory availability.

You can always purchase an upgraded phone.

Yes, here are the things you need to know about your Access Wireless service.

Access Wireless is only available to individuals who participate in a qualifying government program or are income-eligible

Only one wireline, wireless, or broadband internet access service benefit is allowed per household

The address you provide for your phone service must be your place of residence

Your Access Wireless account must be in the name of the qualified customer and service is non-transferable, even to another low-income customer

You must provide your date of birth, social security number as required by state, proof of identification, and proof of program participation on your application in order to be approved for service

Access Wireless participation is subject to the Access Wireless Terms and Conditions of Service

Access Wireless customers may have restrictions on selection of available i-wireless rate plan offerings

You must notify Access Wireless within 30 days if you no longer qualify for the program, or if you change your address

Access Wireless customers authorize Access Wireless to release any records required for the administration of the Lifeline program as requested by the Universal Service Administrative Company

Phones are provided by Access Wireless

Access Wireless is a service provider for the government-funded Lifeline Assistance program

Lifeline service is provided by i-wireless, LLC d/b/a Access Wireless, an eligible telecommunications carrier

Violation of the one-per-household rule constitutes a violation of FCC rules and will result in the customer's de-enrollment from Lifeline

Consumers who willfully make a false statement in order to obtain a Lifeline benefit can be punished by fine or imprisonment, or can be barred from the program

Customer information will be validated against public records and any discrepancies could result in delays in approval or rejection of service

If you experience an equipment malfunction, contact us at https://www.accesswireless.com/contact-us to verify your account and we will look into the issue.

If your mobile phone is lost or stolen, you are responsible for any charges incurred until you notify Customer Care of the loss by calling 1-866-594-3644. Once we have been notified, your account will be suspended from further use. You will have 45 days to activate a new phone or notify us that you have found your old phone. If you do not notify us within 45 days of either action, your account will be deactivated and any remaining account balance will be lost and the phone number may be reassigned.

You may qualify for a replacement device, or you may select to purchase a new Access Wireless phone, which can be purchased in our online store. To determine if you qualify for a replacement, please call Customer Care.

Upon receipt of your Access Wireless phone, you will need to follow the activation instructions included in the package. Once your phone is activated, your free monthly allotment will automatically be added to your account each month on the same day. To view the date you will receiving your monthly allotment, visit AccessWireless.com/login to log in to My Account.

Access Wireless service is FREE to eligible customers. There are no monthly bills, long-term contracts, activation fees, recurring fees, or surcharges for Access Wireless customers.

Individuals may qualify for Lifeline service if they participate in public assistance programs such as:

• Supplemental Nutrition Assistance Program (SNAP)/Food Assistance/Food Stamps

• Medicaid

• Federal Public Housing/Section 8 Assistance

• Supplemental Security Income (SSI)

• Veterans or Survivors Pension Benefit

Individuals may also qualify based on total household gross monthly income. If you are applying based on income eligibility, you will need to provide documentation of your income. The following items are considered acceptable documentation:

• A copy of last year's State or Federal income tax return

• Three consecutive months' worth of your most current pay stubs

• Social Security benefits statement

• Veterans Administration benefits statement

• Retirement/Pension benefits statement

• Divorce decree or child support document

• Unemployment/Workers Compensation benefits statement

Access Wireless is a Lifeline Assistance program designed to ensure that quality telecommunications and broadband internet access services are universally available to income-qualifying customers at reasonable and affordable rates. Access Wireless provides income-eligible customers with a monthly allotment of airtime. The mobile phone service includes in-demand features such as voicemail, domestic long distance, text messaging, Call Waiting, Caller ID and 911 emergency access.

You may purchase a device by visiting our online selection of phones. To shut off your lost or stolen device, contact us at https://www.accesswireless.com/contact-us to verify your account and to prevent your benefit from being used.

Some people that use hearing aid devices may experience difficulties when using a wireless phone. The wireless industry and consumer groups representing the hard of hearing have been working for years to study this matter and develop standards and solutions to reduce the likelihood of such difficulties. In addition the Federal Communications Commission has set forth requirements for wireless carriers and the wireless device manufacturers. Much progress has been made and there are now a large number of hearing aid compatible (HAC) devices available to customers.

There are two different ratings to consider when picking a hearing aid compatible device:

M-Ratings - Reduced Hearing Aid Device Interference

Some people with a hearing aid device experience a buzzing or whining noise when using a wireless phone. This noise is caused when the electronics within the hearing aid device pick up and demodulate radio frequency (RF) and/or electromagnetic interference (EMI) emitted by the phone.

Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones and other sources of RF/EMI such as computer monitors and florescent lighting.

T-Ratings - Compatible with Hearing Aids with Telecoils

A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils.

Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils. T4 is the better/higher of the two ratings.

Access Wireless lists the Hearing Aid Compatibility rating within the handset features for each handset that is available for customer purchase.